Customer Testimonials
Outstanding service department! Ms Pam Willis and her service techs always do a superb job on my vehicles. They listen to my concerns and they note items I need to be aware of while they perform preventive maintenance on my vehicles. They know that I rely on my vehicles - I've been a customer here for 22 years. I drive 90 miles one way to get to this location and pass by at least 4 other VW dealers as I drive the distance. Ms Pam Willis and her techs have earned my loyalty by earning my trust. I've purchased 3 VWs here ...
I brought to them an odd problem where most of the lights on only the right side had stopped working. They fixed it same day, though they were a bit delayed because they were busy. They were friendly abd courteous, though I felt tge repair was needlessly expensive. But that’s a Volkswagen design problem and not their fault.
They made the car purchase process very easy and didn’t play any games. Very straight forward.
The staff was very considerate and willing to work with me. There wasn’t any of the usual games some dealerships try and play, they were up front and honest. From salesmen to the managers, all around great staff.
Excellent service from our service writer Sara. She provided top notch service. She was polite and professional.
My experience Safford Volkswagen was fantastic! Pamela did an outstanding job coordinating my car inspection.
Bought my car in 2017 and it’s by far been the best experience. From sale to maintenance!
Great Customer Service would highly recommend to anyone wanting to get their car repaired Bob was great
Excellent!! Very prompt, polite and respectful of my vehicle. Communicated well Highly recommend to take your vehicle to
Had to get the motor for my rear parking brake replaced on a 15 year old VW Passat. Pam was quite helpful in explaining what needed to be done. I already had the needed parts, which they used. Amenities were alright - free water and coffee plus WiFi.
Great service and was on top of everything gave me the deal I wanted wyatt was great highly recommended
Very easy. They told me what they were going to do. Told me how much and then they did it! Seems simple but it isn’t always like that any more. Glad to know that Stafford VW can come thru!
Good efficient service. Very friendly and competent staff. These folks have been great dealing with some technical problems in a previous model.
Sam and Chris were both amazing!! Definitely will recommend Sam to anyone that is looking for a car. Chris is an awesome Manager as well.
Safford always provides excellent customer service! My experience with them is top notch and I will recommend them to my family and friends.
Service department is always available and there is good communication from them while the vehicle is being work on. Work to be needed is well documented.
Good service, nice waiting room and convenient. Have been dealing with this dealership for several years and am satisfied
Took my car in for a repair. They don’t do rental cars but they helped set one up with enterprise and paid for it. To be honest though they were very vague and we had to continuously call to extract info from them about the rental. We have several enterprises around us and had to call the dealership back to figure out which one and no one answered. Giving them the benefit of the doubt here because they may have been busy or working with other customers. Also, when we picked up the car the customer service was just ...
I think they are top notch. Vanessa the salesperson and Vanessa from financing were terrific
Pam, our service representative was very helpful. Our vehicle was ready when it was promised to be.
The service tech Sara was very professional, the most polite I have dealt with. IAM sure Sara is an asset to the service team and the company. In the current environment of today IAM sure it is difficult to find motivated people. I am retired, during my working career the company would sometimes give a little something to the employees it was greatly appreciated. You may want to consider doing the same for your outstanding employees if you do not already do so. Jackie the lady who checked me out was also very very polite.
Excellent service. Friendly environment. Very clean space. I am very satisfied. I will recommend them to my family
The sales and finance teams were extremely helpful and professional. It was the best and easiest experience I have ever had purchasing a car.
Friendly, willing to go the extra mile. Vanessa was very thorough and was the queen of follow up.
Easy appointments, quick in and out and very knowledgeable advisors and techs. Car was washed and returned very clean, no oil smudges or fingerprints. Very trustworthy
Very ñice people there....my car was completed in the time they quoted and also my bill...I will definitely go back....Thank you very much
Fantastic service! Very nice people and very honest!!! Very fast. I recommend them highly.. I would definitely buy my next car from them. I have never had a bad experience with them
Bought a brand new 2021 Tiguan SE R-line Black and love it! The whole team was professional. Top notch service! Very polite! Negotiation was a haggle free.
Good service and friendly staff. Provided a loaner to use while our car was being worked on. Returned calls promptly. We would use them again
Excellent customer service.I was not pressured. I was greatly assisted by Safford VW team to get the best deal on a car that meets my needs
Personalized service. Awesome people, great buying experience. Definitely will tell my friends and family where to purchase their next vehicle. If you want great sevice, go to Safford Mazda
I just had my first service for my new Mazda CX30. After a momentary problem owing to a misunderstanding about shuttling me home, they went out of their way to accommodate me. The rest of the experience was excellent. I would highly recommend Safford Mazda.
We had a pretty good experience purchasing a Mazda CX-5 Grand Touring crossover. Rebecca was very helpful from start to finish in locating the car we wanted at another dealership and Safford made arrangements brought the car to their lot. Rebecca's sales manager Adam was also very helpful and was willing to match the price at another dealership. Going through the financing was quick and easy and Josh had us complete everything in 30 minutes which has never happened in dealing with numerous dealerships in the past. You are in for a pleasant surprise when dealing with this group.
We all is so know that the quality of the work done is ultimently important. Just as important are the people you must deal with to get the service done. I can tell you that Pam made my experience so efficient and easy. It would hard to find such a knowledgable and personable customer service representative anywhere else. She was exceptional!
Our sales consultant, Ms. Shaw, was very knowledgeable & very friendly. The dealership was neat & clean & everyone was professional. Our Sales Manager was willing to work with us over the price.
Great service Haseeb Zia did a great job and made my visit easy. I would come back again. Very satisfied with my vehicle. Thank you.
Sarah was a breeze to communicate with and made my experience quick and easy. I will definitely utilize Safford VW of Fredericksburg for all my local dealer needs!
I have never been to this dealer before. Brought my car in for a minor recall repair. Was greeted at the door, they took my info, and said it'd be about an hour. Plenty of room in the waiting area to distance and, well, wait. About an hour later, my car was done and I was on my way. Very smooth experience. My only complaint is the excessive number of texts and calls surrounding the visit. A couple before and then 4 - 5 after.
professional and friendly people. They tried successfully with me to agree on a price close to my liking. The dealership building itself is very old.
Have been to this dealership many times since we bought my daughter ‘s beetle. Without exception the service is first rate and friendly. They are solely focused on the needs of their customers and delivering excellent service .
We have used this dealership for 10 years and have always been happy with their service. Pam is awesome she is a keeper! Great job!
Chris and his staff were great. Courteous, helpful, responsive to questions. I bought my car completely online for the first time. Chris made the process efficient. Highly recommend Safford.
Excellent customer service. Very professional staff. Very pleased with my experience. Comfortable waiting room, even had coffee and cold water. Thank you for the excellent service.
Great customer service. Sales team is very quick and proficient. All transactions were transparent and handled in a professional manner. Highly recommend this dealership to anyone.
Becca and Adam were attentive to my needs and questions. They helped me make the best decision for my new vehicle and worked to get me the best value and terms that made me comfortable signing the contract. They worked with me on when I could take possession because I did not have a trade in and I live an hour away from the dealership. Great overall experience.
I had a problem with my mazda cx5 , it had a electrical sensor that had went bad and had to be replaced , the Mazda service representative was very helpful he was very knowledgeable in helping me to find out what the problem was.
Quickly fixed my issues as well as additional recall. Same day walk in service for engine light. Friendly staff, kept me informed of the situation.
What a wonderful team -Thank you especially to Chris Henson for making my purchases smooth and easy. Thank you to Drake in finance for finding the best loan services for me. Thank you to Rich for taking the time to make sure I got all the paperwork signed and filled out correctly. I would recommend this dealership 💯
I couldn’t be happier with my Mazda CX30 or my experience with this dealership. A special Thanks to Rebecca for all her help & patience!
Great service department. They keep the customer informed and do excellent work. Waiting area is clean and comfortable. I prefer this dealership to any other in my area
I had a very positive experience with Safford Mazda. They were responsive, professional, and friendly. They were knowledgeable about the vehicles and meeting my needs.
Service has always been a premium.. Staff has always been professional and courteous and honest with no pressure.Ron was a pleasure to work with
Daniel Castro and the in-house finance team, especially Adam Marlowe, is an unstoppable force at getting the job done. Their perseverance and hard work make the impossible possible. I rate this team top notch. Don’t let your next buying experience be without this caliber of excellence.
Pam is always a pleasure to speak with. Gets your car in and out and explains in detail all that was done and recommended , with a smile.
Excellent service! I’ve used the VW dealership , in Fredericksburg for 8 - 10 years, only because of the service (well beyond normal) because of Pam.
Rebecca is probably the sweetest car sales woman I have ever met! I’m surprise she didn’t have fresh baked cookies for everybody! I wish you much success in the future.
Got a used car from the Mazda side a few years back and really liked the staff. We use them for all service on or CX-5 as well as our 2001 B4000. Service folks are great and work all done quickly. Highly recommend them for sales and service.
Fast and easy scheduling online. Great customer service. Timely work. Always professional employees. Will only service my car with them. Hands down the best place for my car service needs.
I found a Certified Pre-owned VW at a price that looked too good to be true. I drove an hour to see the car and I liked it, especially at the price. Turns out it was too good to be true. It was advertised lower than it should have been, but Safford honored the low price and I am very happy with the car and the buying experience.
I was very pleased with the service except for one issue. I did not notice a crack in the windshield until I was driving home. If I would have noticed it before the sale I’m sure it would have been taken care of. But since I noticed it fifteen minutes after purchase iit’s “Your problem now “ attitude was not very customer friendly.
Very easy to work with..thank you Rich Tippey for going above and beyond to help me get approved for my own loan! Yiana was a pleasure to work with as well. LOVE the "paperless" process. Nice just having a flash drive with all my contract info instead a stack of papers!!
Hillary was awesome and the service was fantastic! Smoothest car buying experience ive had. Everyone was very kind, generous. I would definitely recommend this dealership to family and friends.
I told them what I was looking for and did not want to be there very long. They got me in and out very quickly.
Very pleased with my service visit . Would use this dealership for my service going forward. Sarah the service associate was very nice and helpful explaining things that needed to be done.
Katelynn was very pleasant from the very beginning. Greeted me with a smile, explained the options of service with no pressure, did not speak to me as if I were car-illiterate but asked if I understood & if I had any questions. She had a refreshing attitude that many in other service industries could adopt.
Work done in a timely fashion. Courteous staff. Complimentary car wash is always welcomed. Detailed print out of work done and recommended. Car was ready for pickup without delay.
Mazda of Fredericksburg provided great service for me yesterday. As a healthcare worker working in a pandemic, it means a lot to have companies like Mazda of Fredericksburg who give back to us and make our lives a little less stressful. Thank you for the free oil change and car detail!
I have three vehicles that required state inspections on April. One was a VW, the others were LXGS300 and H3Hum All were serviced professionally and I've decided that I will use this service in the future.
Such friendly knowledgeable staff. So wonderful in these uncertain times. Thank you!!!! Great service for my Miata and then great salesmen in the showroom. They are the best!!
Great service. Very knowledgeable and helpful. Restored our faith in dealerships. We will definitely go back for future service and perhaps a new VW car!
This was my first time buying a car from Mazda Dealership. Carl was one of sale person and he did excellent job. This is third time having him as my sale person, twice at Kia Dealership and one at Mazda. Rebecca was the second sale person and she work at Mazda. She did a great job for being there for only a month or so.
I brought my Jetta in for A recall and something was wrong with the shifter. They got me right in but it took a while for the part to come in because the cove in which is definitely not their fault. Everybody was very nice especially the lady that helped me at the service desk. I am very glad I purchased a vehicle from this dealership everyone is always been very professional and very kind. The ladies name was Sara. Thanks again!
On time and even picked up and dropped off my car. Staff that I dealt with on the phone and who picked up my car were professional and friendly
Quality service with a great service tech. Pam has been taking care of us for years, at least 10, she is the best! One of the reasons we keep coming back.
Very polite and fast. The service associate made sure all of the work that needed done was done and the price for an oil change was very reasonable
2nd visit with our VW Atlas and all went well...friendly reception and great service. Overall, I would continue using this dealership for servicing our Altas.
Very friendly and helpful. Will be using again for future problems. Quick service on a busy day and made sure to respect my vehicle too.
This dealership is awesome! Pam is service is always a 'Ray of Sunshine' and Hillary in sales is most definitely a 'Rockstar'. Thx U both. I came in for service and left with a car. I can truly say both looked out for me! If everyone working there will follow the example of these two when it comes to customers, the business WILL have a line wrapped around the building wanting Service and buying cars! Great customer service from these two very fine Ladies! Finance was great as well and explained all the options and paper work. You have a ...
Service was spot on. They had refreshments and tv while you wait. Ron was very helpful in explaining what needs to be looked at on my car and answered all questions that I had.
Pretty much like any other, you have to haggle a bit to get close to an acceptable offer. The overall experience was expected & relatively painless.
Loved that there was no pressure. Just great service and couple really fun test drives. Beka was especially fun and helpful; I would probably not have bought a car if I had been met with the typical pushy salesman instead of her.
Fantastic service for nearly 20 years! Fair pricing, pleasant and informed sales people and a comfortable atmosphere. They make buying a new car as easy as possible.
Great attention to detail, maintenance service and customer service. Was kept informed regarding the status of all maintenance performed on my vehicle. The final discounted price was reasonable as well.
Safford Volkswagen of Fredericksburg has a very friendly and helpful staff that was willing and able to meet my needs. I bought out a lease and had warranty work done on my vehicle simultaneously, and they made everything effortless while taking excellent care of my vehicle.
Bad tire. Came in as a last minute customer and I was able to get a new tire (it could not be fixed) at a price that was comparable to a regular auto repair shop.
We greatly appreciated working with Yiana and Sean in finalizing the purchase of our vehicle and will most definitely recommend this dealership to others. Yiana was very clear in her communications leading up to our visit; worked with us diligently to finalize the purchase agreement and all paperwork ahead of our visit; answered all of our questions and gave us an excellent demo of the vehicle during our visit. Sean was very efficient and comprehensive during the finalization of our paperwork and gave us a great deal on the extended warranty. Thank you all so much!
I rated the Safford Volkswagen Service Department 5 Stars due to the fact the Service Advisor Sara took the time to listen and understand that the problem I was having did not occur all the time. She went back and explained to the technician the problem. And when they requested to keep the car overnight she provided me with a vehicle to get home.